1 Job in Cascade, MI
Snelling Grand Rapids is Hiring a Customer Service Representative Near Cascade, MI
The responsibilities of this position include: handling customer inquiries made via telephone, email, live chat or other electronic means. By using job knowledge and the information available, this position will make every effort to answer customer questions via first call resolution. This position will educate customers about the company's products and services and up-sell and cross-sell other products based on the customer needs.
$18 - $19 based on experience
9am - 6pm M - F
Responsibilities of the Customer Service Representative:
- Handle all customer interactions in a professional and courteous manner.
- Provide accurate information to all customers, including explanation of products and policies.
- Work with third party vendors to obtain necessary documents for the loan file.
- Take every step possible to answer the client's question or solve the problem during the call, without transferring the client to another employee or department. When follow-up is required, doing so within the timeframe committed to the client (same day/< 24 hour service level commitment).
- Accurately enters or confirms client information into bank systems; initiates and/or completes proper request forms in assisting clients.
- Educates the client about Bank products and services and up-sells and cross-sells other products based on the client's needs.
- Maintain a working knowledge of all products that the company offers and the necessary documents required for each program.
- Meet established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, customer service, and overall performance.
- Maintain customer confidence by providing ongoing quality service and keeping all files and information confidential.
- MUST have at least one year of customer service experience in a banking/mortgage environment
- High school diploma or equivalent.
- Proven organizational skills and demonstrated ability to prioritize and multitask
- Demonstrated ability to resolve complicated issues as they arise
- Proficient computer skills (i.e., Microsoft Word, Excel, Outlook, any other mortgage software, etc.).
- Professional demeanor and interaction with all customers (internal and external).
- Effective interpersonal and communications (written and verbal) skills.
- Ability to work effectively in a team-oriented environment as well as independently.
- Must be a self-starter with the ability to work with minimal supervision while obtaining satisfactory results.
- Ability to pay attention to detail while handling a high volume of work with multiple interruptions.
- Ability to communicate effectively with supervisors, co-workers and customers, work independently and is self-motivated.
- Effective project management skills and the ability to proactively problem-solve.
Job Summary
Full Time
$38k-47k (estimate)
05/12/2024
07/10/2024
The job skills required for Customer Service Representative include Customer Service, Commitment, Products and Services, Written Communication, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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